– frequently asked questions

Here you can find all the questions, that we get from time to time. If you don’t find your answer here, you can always contact us by email:

faq’s about snusmail

What payment methods does offers?

For UK customers we have credit card payments and invoices. When using your Visa or Mastercard credit cards, you can be sure the payment goes through fast and the handling and shipping even faster. 

How fast is the shipping?

By making your order from you can be sure the order will be handled and shipped fast. The normal delivery time is 3-5 business days so that you will get your nicotine pouches fast. We use Royal Mail as your shipping courier.

Where does my order go?

You will get your order delivered directly to the address you provided as your Shipping Address. After we have handled your order, you will receive a tracking number. With the tracking number, you can track your order by yourself and know when you will get your order. 

Do I need to be over the age of 18 to order nicotine pouches?

Yes. You need to be over 18 to be able to buy any nicotine products. We do not offer nicotine pouches under the age of 18. 

I want to change my order

If you contact us before the order is shipped, we might be able to edit your order. After the order is shipped, we can’t make any adjustments to your order. Please contact us as fast as possible after your order if you wish to make any amendments

I want to return my order

You need to contact us in less than 14 days to qualify for the refund. All refunded products must be returned to us both unopened and unused. We do not offer a free return service, so the cost of shipping fees for the return will be at the customers expense.

faq’s about nicotine pouches

What are nicotine pouches?

Nicotine pouches are small white pouches that contain nicotine and flavourings to give the user a hit of nicotine.

Do Nicotine pouches contain tobacco?

No, Nicotine pouches do not contain any form of tobacco. SNUS is what contains tobacco, and that is illegal to be sold in the UK.

How do i use a nicotine pouch?

Simply take a nicotine pouch out of your carry tin, place it in your mouth, where it rests between your gum and upper lip and leave it in situ for the nicotine to be absorbed into your system.

what strength do they come in?

Nicotine pouches come in different strengths from as low as 4mg right up to 25mg in nicotine strength.

Are nicotine pouches safe to use?

Nicotine is an addictive chemical, but it is not a harmful substance, and doesn’t cause any harm to the body.

are nicotine pouches legal in the UK?

Yes, nicotine pouches are fully legal to be sold in the UK and to use in the UK also. Only people over the age of 18 are legally allowed to purchase nicotine pouches legally.